Cleaners Covered by this Policy
This policy applies to the deactivation of any Cleaner related to a cleaning occurring within Seattle, or who, within 180 days preceding their deactivation, performed at least 25% of their cleanings (or cleanings cancelled with cause) within Seattle.
Deactivation Circumstances
JaniJobs is committed to ensuring the integrity of its marketplace for the benefit of all of its users. It takes allegations of misconduct seriously, and may deactivate users in the event of an actual or suspect breach of its Terms of Service.
The following actions violate the JaniJobs Terms of Service and may result in deactivation:
- Engaging in prohibited cleanings, including soliciting, providing, or promoting activities related to (i) adult goods, services, or content, (ii) alcohol, illegal or controlled substances, and/or (iii) ridesharing or the sharing of a privately-owned vehicle to provide transportation.
- Engaging in careless or intentional conduct during the performance of a cleaning which causes crisis, death, irreparable damage, or a severe outcome that cannot be remedied by a Cleaner or JaniJobs.
- Stealing a user’s personal property during a cleaning.
- Sending an assistant to a cleaning who is not registered on the JaniJobs platform, is under 18, or was not approved by the client.
- Registering, or attempting to register, more than one JaniJobs account.
- Any action intended to manipulate or evade the platform’s payment system, including:
- Attempting to take, or actually taking, payment for cleanings through any method other than the JaniJobs platform’s payment system.
- Submitting an incorrect or incomplete invoice.
- Repeatedly submitting late invoices (more than 24 hours following cleaning completion).
- Working with a client so that the payment method for the cleaning fails.
- Any other fraudulent conduct.
- Manipulating the platform's metrics (rankings/metrics, cancellation reasons, etc.).
In addition to the foregoing, JaniJobs has adopted a series of Community Standards to provide a safe, professional, and transparent platform for all of its users. These standards are incorporated into this deactivation policy and set forth additional circumstances that may warrant deactivation.
Under the terms of Seattle’s App-Based Worker Deactivation Rights Ordinance, JaniJobs is prohibited from deactivating a Cleaner for any of the following reasons:
- Availability to work or number of hours worked
- Acceptance or rejection of any type of offer
- Cancellation of a cleaning “with cause” as defined in Seattle Municipal Code Section 8.37.020
- Contacting JaniJobs
- Aggregate client ratings of cleanings
- Any public statements regarding compensation and/or working conditions
- Asserting their/your legal rights, whether in court or via procedures established by a government agency
- Results of a background check, consumer report, driver record, or record of traffic infractions, except in cases of egregious misconduct or where required by other applicable law
Notice of Deactivation and Appeal Procedure
If JaniJobs determines that a deactivation is appropriate, we’ll let you know via email. If you get a deactivation notice for any non-egregious conduct, you will have 14 days advance notice and you can challenge the decision through our internal process by replying to the deactivation email. You can start this process as soon as you get the notice, and you have up to 90 days to do so. JaniJobs will review and respond to any deactivation challenge within 14 days of receipt. If for some reason we need more time, we'll let you know why and when you can expect to hear from us.
For deactivations involving egregious misconduct, JaniJobs will provide Cleaners with a notice of deactivation no later than the effective date of deactivation. Per Seattle’s App-Based Worker Deactivation Rights Ordinance, SMC 8.40:
“Egregious misconduct” means an action or behavior by an individual app-based worker that: (1) endangers the physical safety of the customer, or a third person, the network company, or an animal; or (2) intentionally causes economic harm to the customer, a third person, or the network company; or (3) is threatening, harassing, or abusive to the customer, a third party, or the network company. “Egregious misconduct” includes but is not limited to conduct that occurs outside of an app-based worker’s provision of app-based services or use of the network company’s worker platform if the network company can prove by a preponderance of the evidence that the conduct directly relates to the app-based worker’s fitness to provide app-based services or to use the network company’s worker platform.
JaniJobs considers egregious misconduct to include, but to not be limited to: assault, sexual assault, sexual harassment, hate crimes, racial slurs, kidnapping, unlawful possession of a firearm, solicitation of any sexual act, registration as a sex offender, stalking, theft, fraud, robbery, burglary, money laundering, and any other conduct that would constitute a Class A felony offense under Title 9 or 9A RCW as amended.
JaniJobs is committed to being fair and transparent with our deactivations policy, and we promise to carefully review each case, communicate clearly, and respect your rights. JaniJobs is committed to protecting Cleaners from retaliation or discrimination for challenging a deactivation. If you believe you've been retaliated against or discriminated against for challenging a deactivation, let us know. We'll investigate it right away and take action if needed.