We strive to provide a safe platform for all of our users. To promote integrity, professionalism, quality, and transparency, we have outlined the following policy concerning expenses on the platform.
This policy applies to both Cleaners and Clients. Please note that the requirements and examples below are not exhaustive and are subject to change.
The JaniJobs Platform enables Clients to reimburse Cleaners for up to $100 for certain expenses incurred during the performance of Cleanings, with the exception of Trash and Furniture Removal dump fees, which may be expensed up to $150.
In order to efficiently and transparently enable expense reimbursements:
- Cleaners and Clients must agree to all eligible expenses in the chat thread.
- Cleaners must upload a receipt for all eligible expenses to the chat thread.
- The expense must be related to completing the task.
- Expenses must ONLY be for items purchased to complete the Task, and those items must remain at the task site, with the exception of dump fees. This means that expenses such as parking, gas, tolls, stairs, vehicle usage, tool usage, and vehicle maintenance are not permitted.
- If purchasing items in bulk ahead of tasks, the Cleaner must accompany a handwritten receipt for the individual task items with the original bulk receipt in order for it to be acceptable. Handwritten receipts must not be used to inflate the cost of bulk-purchased items or to generate profit outside of what has been instructed by the Client.
Clients may choose to pre-pay for anticipated costs ahead of time. Pre-payment can look like:
- Clients purchasing items online and having a Cleaner pick up and deliver them.
- Clients calling the store ahead of time and paying for items over the phone.
Paying for supplies ahead of time and then clearly communicating expectations with your Cleaner will help make sure your task is successful every time.
This policy is intended to clarify expectations outlined in the JaniJobs Global Terms of Service. Please note that Terms of Service violations can result in account limitations, including account suspension and/or deactivation.
JaniJobs reserves the right to modify or update this policy at any time.
Date of Policy: October 7, 2025
Effective Date: October 7, 2025