We strive to provide a safe platform for all of our users. To promote a safe, respectful, and positive experience, we have outlined the following policy concerning our Community Standards.
This policy applies to both Cleaners and Clients and outlines the expectations for their interactions with each other, as well as with JaniJobs and its employees.
Please note that the requirements and examples below are not exhaustive and are subject to change.
Cleaners and Clients are required to:
- Demonstrate accountability, honesty, and promptness when resolving issues that arise on the platform. Users should not badger, exploit, or use harsh language when attempting to resolve an issue.
- Demonstrate professionalism, including (but not limited to) in their work quality, damage prevention, prompt responsiveness, punctuality, attention to detail, clear communication, and resolution of task issues.
As part of this policy, discrimination, harassment, and engaging in prohibited and/or unsuitable tasks are prohibited on the platform.
- Discrimination and Harassment are defined in the JaniJobs Anti-Discrimination and Harassment Policy.
- Prohibited and/or Unsuitable Tasks include but are not limited to:
- Soliciting, providing, or promoting activities related to adult goods, services, or content.
- Soliciting, providing, or promoting activities related to alcohol, illegal or controlled substances, and other equipment intended for misuse.
- Gathering personal information to initiate sales and/or further off-platform communication.
- Ridesharing or the sharing of a privately-owned vehicle to provide transportation.
This policy is intended to clarify expectations set forth in JaniJobs's Global Terms of Service. Please note that Terms of Service violations can result in account limitations, including account suspension and/or deactivation.
JaniJobs reserves the right to modify or update this policy at any time.
Date of Policy: October 7, 2025
Effective Date: October 7, 2025