Last Updated: October 7th, 2025
1.) Introduction
This Global Privacy Policy (“Privacy Policy”) describes how JaniJobs, LLC, JaniJobs, and its subsidiaries, (together as “JaniJobs”) collects, uses, retains, discloses, and deletes your Personal Information on the JaniJobs websites and apps (the “Platform”). It also explains the legal rights and options with respect to your information depending on where you reside.
By using the Platform, you confirm that you have read and understood this Privacy Policy, and each applicable Terms of Service (together referred to as the “Agreement”).
2.) General Terms
In this Privacy Policy:
- JaniJobs, LLC are referred to as "JaniJobs," “we,” “our,” or “us.”
- Users of the Platforms (Clients, Cleaners, Helpers, or Hands) as “You.”
- The “Platform” refers to JaniJobs’s websites: www.JaniJobs.com and local variants as well as its mobile applications, “JaniJobs”.
- “Terms of Service” refers to the applicable legal terms you agree to when you use one of our products or services. The “JaniJobs Terms of Service” refers to the Terms of Service governing your use of JaniJobs’s website and app, which can be found here. This Privacy Policy is incorporated into, and considered a part of JaniJobs’s Terms of Service.
- “Personal Information” is information that can directly or indirectly identify, or can reasonably identify, an individual, to the extent regulated under applicable privacy laws.
3.) Collection of Personal Information
We collect personal information directly from you when you provide it to us or from your use of the Platform. Some examples of Personal Information we collect includes the following:
- Contact Information, such as your first and last name, email address, physical address, and phone number which is needed to set up an account.
- Billing Information, such as your credit or debit card number, expiration date, security code, and zip code.
- Identity Information, such as your date of birth, and depending on where you reside, your social security, tax ID number, VAT ID number, or social insurance number, and photo of your ID document such as your passport, local ID, or driver’s license.
- Promotional Information, such as the information you provide when you participate in surveys, contests, or similar offerings.
- Job Applicant Information, such as employment and education history from resumes, writing and work samples, references as necessary to consider you for open positions, and any responses to custom questions e.g., your LinkedIn profile, how far you live from the office, willingness to work in-office, whether you’re authorized to work in the country where the job is listed, whether you require future sponsorship for employment, or your desired salary expectation.
- User Generated Content Information, such as information submitted via email or chat messages between you and us or between you and other users. This can include photos shared between users or by a Cleaner via chat related to the performance of a Cleaning.
- Booking Information, such as information about the Cleaning or job you are seeking e.g., the time, date, and location. If you are a Cleaner, we also collect information about your Cleanings, rates, and skills.
- Driver’s License and Vehicle Information, such as your vehicle type, year, make and model.
- Background Check Information, such as results of your background check which may include any criminal violations.
- Data from Cookies and Similar Technologies as described in our Cookie Policy, which sets out the different categories of cookies and similar technologies that the Platform uses and why we use them.
- Device Data, including data about the type of device or browser you use, your device’s operating system, internet service provider, device’s regional and language settings, and device identifiers such as IP address and AD ID.
- Location Data, including location data such as those derived from an IP address or data that indicates a city or postal code level or latitude/longitude data.
- Service Use Data, including your activities on the Platform’s features and webpages, the time of day you browse, and emails and advertisements that you view and may interact with.
4.) Use of Personal Information
We use your Personal Information for business and commercial purposes, which includes the following purposes:
- To operate and make available the Platform.
- To connect you with other users to fulfill a Cleaning or a Job;
- To personalize your experience on the Platform;
- For billing and fraud prevention to ensure a safe and secure environment to facilitate financial transactions;
- To conduct identification and criminal background checks, as permitted by applicable laws;
- To ensure the safety of our users both online and offline;
- To maintain the integrity of the Platform;
- For analysis to improve the Platform;
- To contact you with transactional and promotional communications;
- To provide you with customer support, and to assist in the resolution of your, or a third party’s, complaints;
- To advertise our Platform’s or a partner’s products or services that we think might interest you. For more information and to understand your choices regarding third-party ads, please see our Cookie Policy;
- To enforce the relevant Terms of Service; and
- As otherwise set forth in other terms of the Agreement or as otherwise permitted under applicable laws.
5. Disclosure of Personal Information
We share your Personal Information with third parties for the following purposes:
Subsidiaries. To promote and improve each other’s products and services.
Service Providers. To operate the Platform and process Personal Information in accordance with JaniJobs’s instructions and on its behalf, such as the following business and commercial purposes:
- Email origination;
- Identity and criminal background checks as permitted under applicable laws;
- Fraud prevention and detection;
- Receipt, invoice, or support services;
- Customer relationship management services;
- Data analytics;
- Marketing and advertising;
- Website hosting;
- Communications services;
- Technical support;
- Financial transaction fulfillment and related chargeback and collection services;
- For registrant processing to onboard you on the Platform; and
- As otherwise set forth in other terms of the Agreement or as otherwise permitted under applicable laws.
Promotions or Offers. When you voluntarily enter a sweepstakes, prize draw, contest, promotion, or offering, we may share your Personal Information with the partner to provide you with the product or service requested.
Advertising. We may share your Personal Information with third parties for advertising purposes.
Other users. We may share your contact information with another user, or their legal or other authorized representative, to resolve an investigation or dispute related to, or arising from, an interaction between you and another user of the Platform, or between us and a third party related to the Platform.
Legal Obligations. We may disclose your Personal Information to comply with applicable laws, or as requested by courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, to the extent permitted under applicable laws, or where disclosure is reasonably necessary to address any activity that may expose us or a third party to legal or regulatory liability.
We may also disclose your Personal Information to a relevant third party in our sole discretion, and to the extent permitted by applicable law, if we have reason to believe there has been an injury or an actual or possible interference with the rights of users, JaniJobs and its parents, partners, or the general public.
Merger or Acquisition. We may also share your Personal Information with interested parties in connection with, or during negotiations of, any proposed or actual merger, purchase, or sale of all or any portion of our assets to another business.
6.) Retention of Personal Information
We retain your Personal Information for as long as necessary to provide you with our products or services and fulfill the purposes described in this Privacy Policy. When we no longer need to use your information and there is no need for us to keep it to comply with our legal obligations or to the extent permitted under applicable laws, we’ll either delete it from our systems or deidentify it so that we can’t use it to reidentify you.
7.) Your Rights and Choices
Depending on where you live, you may have certain privacy rights under regional or local law. If you live in the EEA, UK, or Switzerland, please see “Additional Disclosures for Data Subjects in the European Economic Area (EEA), Switzerland, and the UK” section below.
Opt-Out Instructions
We respect your privacy and are committed to ensuring you have control over your communication preferences. You have the right to opt-out of receiving future communications from us at any time. To opt-out, please follow the instructions below:
- Text Messages: To stop receiving text messages, reply with the word “STOP” to any message you receive from us. You will receive a confirmation message that you have been unsubscribed.
- Emails: To unsubscribe from our email communications, click the “Unsubscribe” link at the bottom of any email you receive from us. Follow the instructions to complete the process.
We may still continue to send you transactional communications, such as those about your account, Cleanings or Jobs, transactions, servicing, or ongoing business relationship with you.
Right to Access and Data Portability. You have the right to access the Personal Information we have about you. In particular, you have the right to request the following from us:
- The categories of Personal Information we have collected about you;
- The categories of sources from which the Personal Information was collected;
- The categories of Personal Information about you we disclosed for a business purpose or sold;
- The categories of third parties to whom the Personal Information was disclosed for a business purpose or sold;
- The business or commercial purpose for collecting or selling the Personal Information; and
- The specific pieces of Personal Information we have collected about you
Right to Correct. You have the right to update and correct inaccuracies in your account at any time by logging in and clicking on the “Account” tab. There, you can view, update, and correct your account information.
Right to Delete. You have the right to delete the Personal Information we have about you. Please note we may retain certain Personal Information to comply with our legal obligations or to the extent permitted under applicable laws.
Right to Non-Discrimination. You have the right to non-discriminatory treatment by us should you exercise any of these rights.
To exercise any of these rights, please submit a request here and enter “Consumer Rights Requests.” We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your request.
8.) Contacting Us
If you have any questions about our this policy or our privacy practices us, you may contact us here or by sending us a letter to:
Attn: Legal
JaniJobs, Inc.
3139 Republic Blvd North
Toledo, OH 43560
USA
9.) Jurisdiction-Specific Provisions
Residents of the United States
California Residents. California residents may request: a list of the categories of Personal Information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and a list of the categories of third parties to whom we have disclosed such information. To exercise a request, please submit a request here and enter “Consumer Rights Requests.” Note we may request additional information to verify your identity and confirm your California residence.
Residents of Canada
Transfer Of Data. We and our affiliates primarily store your Personal Information on servers located and operated within the United States to provide and operate the Platform. By accepting the terms of this Privacy Policy, you acknowledge the transfer to and processing of your Personal Information on servers located in the U.S..
Residents of the European Economic Area (EEA), Switzerland, and the United Kingdom
Controller. JaniJobs LLC is the data controller for your Personal Information.
Legal Bases for Using Your Personal Information
In accordance with the General Data Protection Regulation (“GDPR”) and the United Kingdom General Data Protection Regulation (“UK GDPR”), we rely on the following legal basis for processing your Personal Information:
Performance of a Contract
We process the following information where it is necessary for us to carry out a contract to which you are party to or take steps before you enter into a contract with us or another user of the Platform:
- Contact Information
- Billing Information
- Booking Information
- User-Generated Content Information
- Driver’s License and Vehicle Information
- Third Party Information
For the following purposes:
- To operate and make available the Platform;
- To connect you with other users to fulfill a Cleaning or a Job;
- To process payments;
- To provide you with customer support, and to assist in the resolution of your, or a third party’s, complaints; or
- To enforce the relevant Terms of Service.
Consent
We process the following information where you have given your consent:
- Contact Information
- Promotional Information
- Data from Cookies or Similar Technologies
For the following purposes:
- To contact you with transactional and promotional communications.
- To advertise our Platform’s or a partner’s products or services that we think might interest you. For more information and to understand your choices regarding third-party ads, please see our Cookie Policy.
You have the right to withdraw your consent for the processing at any time. If you would like to withdraw your consent please submit a request here and enter “Consumer Rights Requests.” We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your request.
To comply with our legal obligations
We rely on this legal basis where the processing is necessary to comply with legal or regulatory obligations. The categories of information we process will depend on the factual circumstances and could include any of the categories listed in this Privacy Policy.
For the following purposes:
- For billing and fraud prevention to ensure a safe and secure environment to facilitate financial transactions;
- As otherwise set forth in the Terms of Service or as otherwise permitted under applicable laws;
- To conduct identification and criminal background checks, as permitted by laws;
- To ensure the safety of our users both online and offline; or
- To maintain the integrity of the Platform.
Legitimate Interests
We rely on our legitimate interests or those of a third party where they are not outweighed by your interests and fundamental rights, to process the following information:
- Contact Information
- Identity Information
- User-Generated Content Information
- Booking Information
- Job Applicant Information – to manage recruitment
- Device Data
- Location Data
- Service Use Data
- Data from Cookies and Similar Technologies
For the following purposes:
- To operate and make available the Platform;
- To connect you with other users to fulfill a Cleaning or a Job;
- For billing and fraud prevention to ensure a safe and secure environment to facilitate financial transactions;
- To ensure the safety of our users both online and offline;
- To maintain the integrity of the Platform;
- For analysis to improve the Platform; or
- To provide you with customer support, and to assist in the resolution of your, or a third party’s, complaints.
It is in our legitimate interest to process the information for the above purposes so that we can provide you with an innovative product and keep it secure.
You have the right to object to processing based on legitimate interests. If you would like to object to the processing please submit a request here and enter “Consumer Rights Requests.”
Your Rights
Right to Object to Processing
You may object to our processing of your personal information where we rely on legitimate interests as the legal basis. We will stop processing your information unless we can demonstrate compelling legitimate grounds for the processing, or if it is required for legal claims.
Right to Withdraw Consent
Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
Right to Lodge a Complaint
You have the right to lodge a complaint with your local supervisory authority. If you are located in the EEA, UK or Switzerland, you can contact the data protection authority in your country of residence.
How to Exercise Your Rights
To exercise any of these rights, please submit a request here and enter “Consumer Rights Requests.” We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your request.