We strive to provide a safe platform for all of our users. To promote integrity, professionalism, quality, and transparency, we have outlined the following policy concerning invoicing on the platform.
This policy applies to Cleaners. Please note that the requirements and examples below are not exhaustive and are subject to change.
When submitting an invoice through the JaniJobs platform:
- Cleaners must bill Clients for all hours worked and any associated expenses. (Please see Expense Policy)
- Cleaners must cancel the Cleaning and not invoice the Client if no work is performed.
- Cleaners who bring an approved Cleaner assistant to a Cleaning should:
- Invoice for the Cleaner’s assistant’s time as hours worked. Cleaner Assistants may not be charged as expenses;
- Confirm with the client in the Cleaning chat before the Cleaning begins that they understand and approve.
- Beyond the one-hour minimum, Cleaners must bill their time in 15-minute increments on their submitted invoices.
- Cleaners must submit invoices within 24 hours of completion of the Cleaning.
This policy is intended to clarify expectations outlined in the JaniJobs Global Terms of Service. Please note that Terms of Service violations can result in account limitations, including account suspension and/or deactivation.
JaniJobs reserves the right to modify or update this policy at any time.
Date of Policy: October 7, 2025
Effective Date: October 7, 2025