At JaniJobs, we strive to provide a reliable and efficient platform connecting clients with Cleaners. To ensure the fair treatment of Cleaners and maintain a high level of service quality, we have the following cancellation policy about Last Minute Cancellations.
This policy applies to both Cleaners and Clients. Users are strongly encouraged to schedule Cleanings at times intended for completion, ensure they do not have conflicts for the scheduled time, maintain accurate availability, and reschedule Cleanings as described in the Schedule Availability policy to avoid Last Minute Cancellations. Please note that the requirements and examples below are not exhaustive and are subject to change.
Clients may cancel a cleaning at any time. However, clients will be subject to a cancellation fee if either of the following are applicable:
- The cleaning was canceled by the client within 24 hours of the scheduled cleaning time.
- The client is unavailable or unresponsive (a “No Show”) at the time of the cleaning, so the cleaning cannot be completed.
The Cleaner also cannot have invoiced the client for the cleaning. The cleaning cannot have been canceled more than 30 days ago. Same Day bookings that are canceled are subject to the cancellation fee.
Clients will not be charged a cancellation fee if:
- The cleaning was canceled within 5 minutes of booking; or
- The Cleaner did not show up for the cleaning.
The cancellation fee will be charged to the client's payment method associated with the cleaning, and will be calculated as follows, depending on the nature of the cleaning:
- The equivalent of 1 hour at the Cleaner's hourly rate and JaniJobs fees that cover platform usage;
- The Partner Minimum Price.
By agreeing to use our platform and booking a Cleaner, clients acknowledge their understanding and acceptance of this cancellation policy. It is the responsibility of the client to respond to their Cleaner or JaniJobs Support, and ensure their availability for the scheduled cleaning.
For client cancellations meeting the criteria above, Cleaners affected by these cancellations will be eligible to receive the equivalent of 1 hour of compensation at their hourly rate, the minimum project price, or the JaniJobs-set hourly rate (depending on the type of cleaning), in accordance with our company values, with one exception: Cleaners with violations of the JaniJobs Terms of Service in the last 90 days may be ineligible to receive compensation.
Please note that it may take up to 8 business days for the cancellation fee to appear on the Cleaner account. If it hasn't been received after that time, please reach out to us. Cancellation Fees can also be viewed on the 'Transaction History' tab on the JaniJobs website, or in the 'Payments' tab within the app.
If a client refuses to pay the cancellation fee, their account may be suspended or deactivated, and they may be held responsible for any additional costs incurred by JaniJobs or the Cleaner due to the cancellation.
This policy is intended to clarify expectations set forth in JaniJobs's Global Terms of Service. Please note that Terms of Service violations can result in account limitations, including account suspension and/or deactivation.
JaniJobs reserves the right to modify or update this policy at any time.
Date of Policy: October 7, 2025
Effective Date: October 7, 2025