We strive to provide a reliable and efficient platform connecting Clients with skilled Cleaners. To promote transparency and accurate cleaning booking on the JaniJobs platform, we have the following policy concerning expectations regarding the scope, skills and tools needed to complete a cleaning.
This policy applies to both Cleaners and Clients. Please note that the requirements and examples below are not exhaustive and are subject to change.
This policy requires that:
- As a Cleaner, when you opt in to a category, you are certifying that you have the skills,tools and licences necessary to complete cleanings in that category. You can view the skills and tools expected by clients in two ways:
- For new categories: These are visible in the “Add Skills” screen.
- For categories you have already opted into: these are visible in “My Skills”; click on a category you have already added and scroll down to “View Expectations.”
- Cleaners should only opt in to categories where they have the necessary skills and tools to perform the cleaning.
- If a cleaning is canceled after it was accepted because the Cleaner did not have the necessary skills or tools to perform the cleaning, that is a violation of JaniJobs’s Terms of Service.
- Cleaners are recommended to ask scoping questions about the cleaning before accepting. If the cleaning is not yet accepted, the Cleaner can decline the cleaning invitation.
- Clients must read the cleaning and category descriptions carefully, and respond to the Cleaner’s scoping questions in a way that fairly and accurately reflects the cleaning they want the Cleaner to undertake.
- Cleaners who are repeatedly found to lack the necessary skills or tools for categories they have opted into may have their access to those categories limited.
This policy is intended to clarify expectations set forth in JaniJobs's Global Terms of Service. Please note that Terms of Service violations can result in account limitations, including account suspension and/or deactivation.
JaniJobs reserves the right to modify or update this policy at any time.
Date of Policy: October 7, 2025
Effective Date: October 7, 2025