We strive to provide a reliable and efficient platform connecting Clients with skilled Cleaners. To promote transparency and accurate invoicing on the JaniJobs platform, we have the following policy concerning payments on the platform.
This policy applies to both Cleaners and Clients. Please note that the requirements and examples below are not exhaustive:
Cleaners and Clients must complete all payments via the JaniJobs platform. Any other payment methods such as cash or off-platform payment apps are not allowed.
As part of this Policy:
- Invitations to engage in off-platform payment or platform circumvention must be declined.
- Clients and Cleaners should report any requests to engage in off-platform payment to JaniJobs Customer Support.
JaniJobs’s Positive Promise only covers Tasks that are booked and fully paid for through the JaniJobs platform This policy is intended to clarify expectations set forth in JaniJobs's Global Terms of Service and Fees, Payments, and Cancellation Supplemental Terms. Please note that Terms of Service violations can result in account limitations, including account suspension and/or deactivation.
JaniJobs reserves the right to modify or update this policy at any time.
Date of Policy: October 7, 2025
Effective Date: October 7, 2025